


Remote for Samsung TV supports various of Samsung TV
iOS:
Please ensure your mobile device and Samsung smart TV are connected to the same wifi network. Also, ensure you have allowed local network permission in Settings, enabling the App to search for your Samsung smart TV.
If still doesn't work, try to reboot your Samsung smart TV, the app, and the wifi network, or try to re-download the app.
Android:
Please ensure your mobile device and Samsung smart TV are connected to the same wifi network.
If still doesn't work, try to reboot your Samsung smart TV, the app, and the wifi network or re-download the app.
For Samsung TVs manufactured after 2016, In order to prevent unauthorized device or user from controlling your TV, new device needs to be authorized by the original remote controller on its first connection.
Select "Allow" and the TV Remote from your phone to your Samsung TV will start. If you lost remote, you can press "Allow" on Samsung TV with physical buttons.
For devices produced in/before 2016, when connecting for the first time, you need to enter the PIN code displayed on the TV to pair the application with your TV device, and the PIN code is valid for 120s.
Turn off your TV, then turn it on and reconnect.
If you don't have the original remote, you can refer the next answer to authorize the app using physical buttons on TV.
All Samsung smart TVs have a TV control button that allows you to turn on your TV and adjust the volume. You can find this button by selecting your device at this link and viewing the user manual.
Click on the device within the app, an authorization prompt will appear on your Samsung smart TV.
Click on the TV control button (power button), the match will be successful.
Try to restart the Smart TV, Fire TV Stick, the app and the Wi-Fi network.
If your Wi-Fi is stable, then the problem might be related to the settings on your phone. Please make sure you haven't turned on battery optimization, because it will shut down the app. For example, set "turn off Wi-Fi when locked" will shut the Wi-Fi function down. Therefore, in order to make it work, please turn off the battery optimization setting.
Try to reboot your Samsung smart TV, the app, and the wifi network, or try to re-download the app.
Our application uses only your private Wi-Fi connection in order to link your TV with your phone. This application does not collect any data whatsoever.
For detailed informations, please visit privacy policy page of BoostVision.
If you have any ideas or questions, you can contact us at: support@boostvision.com.cn