


The app is designed to work with many mainstream smart TVs and streaming sticks that support casting or wireless media playback. It helps users move photos, videos, and web content from phone to TV with a simpler setup and a more consistent viewing experience.
Please ensure your mobile device and smart TV or stick are connected to the same wifi network.
Try to reboot your smart TV or stick, the app, and the wifi network.
Try to re-download the app.
For Apple TV:
Open the System Settings -> AirPlay & HomeKit, switch on the Allow Airplay for to Everyone.
For Macbook:
Open the System Settings -> General -> Airdrop & Handsoff, switch on AirPlay Receiver, and switch the Allow AirPlay for to Everyone. (If you're using MacOS 12.5 or earlier version, please go to Menu -> System Preference, and click Share)
Please make sure the app has found your smart TV or stick successfully.
Try to reboot your smart TV or stick, the app, and the wifi network.
Try to re-download the app.
Try to reboot your smart TV or stick, the app, and the wifi network.
Try to re-download the app.
This might be related to the Settings on your phone. Please make sure you haven't turn on any battery optimization settings, because it will interrupt the app. For example, the setting "Turn Off Wi-Fi when Locked" will turn off the Wi-Fi connection. Therefore, please turn off the battery optimization settings in order to make the app to work properly.
Please ensure you have allowed access to your local content like photos and videos in Settings.
Try to reboot your smart TV or stick, the app, and the wifi network.
Try to re-download the app.
Make sure the video could be played in browser on your phone first. Your device may not support some of those video format, please change the source and try again.
If you have any thoughts and questions, you can contact us at: support@boostvision.com.cn