Please ensure your mobile device and smart TV or Stick are connected to the same wifi network.
For iOS users, please ensure you have allowed local network permission in Settings, enabling the App to search for your smart TV or stick.
Try to reboot your smart TV or stick, the app, and the wifi network.
Try to re-download the app.
Please make sure the app has found your smart TV or stick successfully.
The first connection to LG TV requires you to input a PIN code displayed on TV.
Try to reboot your smart TV or stick, the app, and the wifi network.
Try to re-download the app.
Try to reboot your smart TV or stick, the app, and the wifi network.
Try to re-download the app.
Please turn on ADB debugging option and try again.
Try to reboot your smart TV or stick, the app, and the wifi network.
Try to re-download the app.
Please ensure your mobile device and Fire TV or Fire Stick are connected to the same wifi network.
How to turn on ADB debugging option: Try to do this on your Fire TV or Fire Stick, Go to Settings —> My Fire TV —> Developer options —> Enable ADB debugging.
What should I do if I can't find the ADB debugging option: Try to do this on your Fire TV or Fire Stick, Go to Settings —> My Fire TV —> About —> Select "Fire Stick" and click on this button 7 times —> Back to "My Fire TV" —> Developer options —> Enable ADB debugging.
Some apps, channels, and websites are protected by copyright and you can't mirror their videos.
DRM (Data Rights Management) videos like Amazon Prime, Netflix, Hulu, DirectTV, Xfinity, HBO, Disney+, iTunes Movies, and Apple TV can't be mirrored to your smart TV or stick. When you try to mirror them, there may be a display error.
Please ensure you have allowed access to your local content like photos and videos in Settings.
Try to reboot your smart TV or stick, the app, and the wifi network.
Try to re-download the app.
Our application uses only your private Wi-Fi connection in order to link your TV with your phone. This application does not collect any data whatsoever.
For detailed informations, please visit <a href="https://www.boostvision.tv/privacy-policy">privacy policy</a> page of BoostVision.
You can upgrade the app to Pro to access Pro features including Advanced mode, slideshow, faster casting and no ads, and including all new features in the future.
Follow these steps to upgrade to Pro:
1. Tap the PRO icon on the upper right corner to upgrade to premium.
2. Tap to purchase the "Lifetime" (charged once) .
3. Confirm your purchase.
4. After the confirmation of your purchase your app will be upgraded and Pro features willbe unlocked.
If you are a premium user but somehow unable to access Pro features, you can restore your purchase from the app. Just follow the steps below.
1. Tap on the PRO icon.
2. Tap "Restore".
3. After successfully restoring your purchase, you will be able to use Pro features again.
Want to resubscribe to a service you once canceled? Apple keeps your past subscriptions on record, so you can always re-add them at a later time (if still available).
1. Launch the Settings app.
2. Tap iTunes & App Store.
3. Tap on your Apple ID.
4. Tap Subscriptions.
5. Scroll down to Expired.
6. Tap the Screen Mirroring App.
7. Tap the subscription you want to renew.
8. Tap the payment option for which you want to resubscribe.
9. Enter your Apple ID password or fingerprint ID when prompted.
When you resubscribe, you will be charged the payment you agreed to and your subscription will automatically renew until you cancel it again.
How to see or cancel subscriptions on your iPhone, iPad, or iPod touch
1. Open the Settings app.
2. Tap your name.
3. Tap Subscriptions.(If you don't see "Subscriptions," tap "iTunes & App Store" instead. Then tap your Apple ID, tap View Apple ID, sign in, scroll down to Subscriptions, and tap Subscriptions.)
4. Tap the subscription that you want to manage. Don't see the subscription that you're looking for?
5. Tap Cancel Subscription. If you don't see Cancel Subscription, the subscription is already canceled and won't be renewed.
Please email to ios.feedback@boostvision.com.cn with the App Name in the subject. And in order to help us test your issue better, please kindly include your devices information: TV Brand, TV Model, Phone Model, System Version and Premium Membership. BTW, offering us screenshots or a screen record showing your operating process will be better!
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